While I hope you’re happy with your purchase, if for whatever reason you’d like to return it please email Hannah at etchablelaser@gmail.com to confirm your return within 14 days of receipt.

All items must be returned within 30 days of receipt in their original packaging in re-saleable, as new condition.

Once returned, I’ll contact you to confirm that I’ve received it. I aim to refund the purchase price within 3 working days of receiving your return.

Personalised items are exempt from returns and refunds unless they arrive in a faulty or damaged condition.

I recommend that items are returned using a trackable postage system so that all items can be traced and delivery confirmed. I don’t accept any liability for items which are damaged or lost by 3rd party delivery companies. I also recommend taking photos of the item before it is returned to me to avoid any dispute should the item be received in a damaged condition.

The purchase price of the item or items will be refunded, delivery and return postage costs are the responsibility of the buyer, unless the item delivered was faulty or damaged in which case the purchase price and all postage costs will be refunded.

I don’t offer exchanges unless the item is delivered faulty or damaged.